Production Coordinator

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The Production Coordinator is responsible for overseeing production of computer hardware, including desktops, servers, and peripherals. Production involves selection, refurbishment, testing, quality control, and final quality control of hardware. This position is also responsible for coordinating the adoption box program, which involves specification, production, and distribution of desktop computer systems to volunteers. Additionally, the Production Coordinator is also responsible for coordinating the Hardware Grants Program, which involves production and distribution of computer hardware to needy organizations. A daily responsibility of the Production Coordinator is to train volunteers to perform production-related activities (e.g., testing and building), to monitor their work, and be available for guidance. With the help of volunteers, the Production Coordinator is responsible for maintaining constant production of hardware that will keep the store sufficiently stocked. The Production Coordinator is also responsible, whenever possible, to troubleshoot and repair defective hardware eligible for exchange, credit, or warranty service..

Responsibilities

  • Coordinate production of computer hardware including desktops, servers, peripherals
  • Ensure the standardization and quality of built systems
  • Administer Adoption Box Program
  • Administer Hardware Grants Program
  • Train volunteers in production-related activities
  • Provide progressive training for volunteers for prospective builders
  • Provide feedback for volunteers
  • Delegate production-related tasks to volunteers, matching tasks to given abilities
  • Coordinate with Store Coordinator to maintain stock
  • Regularly coordinate and communicate with all other staff to maintain operations
  • Create and refine training processes and materials (e.g., step-by-step written instructions)
  • Collect statistical data related to production, including inventory and disbursement
  • Attend staff meetings

Required Skills

  • Knowledge of computer hardware, assembly, and repair
  • Familiarity with free and open source software
  • Experience in teaching/mentoring
  • Excellent communication skills (verbal and written)
  • Excellent critical thinking and troubleshooting skills
  • Ability to work in chaotic fast-paced environment
  • Excellent work ethic
  • Organized and efficient

Bonus Points

  • System administration skills in a Unix environment
  • Software development experience
  • Quality assurance experience
  • Human resources experience
  • Knowledge of environmental issues related to electronic waste
  • Current occupational first aid certificate
  • Consensus experience
  • Experience in non-hierarchical organisations
  • Past volunteer experience at Free Geek and/or attendance of a volunteer orientation