From FGVwiki

This is Asterisk usage information.

For Asterisk development information please see Asterisk (Development)

Contents 1 Basic Usage 1.1 Transferring calls 1.2 Cold-calling the extension you want 1.3 Extensions 1.3.1 Overview 1.3.2 Internal Extensions (1xx) 1.3.3 External Extensions (2xx) 1.3.4 Cell Phones (3xx) 1.3.5 Voice Mailboxes (5xx) 1.4 Further Features 1.4.1 Direct Transfer 1.5 Accepting Call Waiting 1.6 Checking Voicemail 1.6.1 General mailbox 1.6.2 Individual Voicemail 2 Phone IVR

Basic Usage

Transferring calls

1. Hit "##"
2. The robot will say, "Extension?",
3. Dial the appropriate extension number. It will start ringing.
4. If person answers, you can tell them they have a call. Then you can hang up & the transfer is complete.
5. If no one answers, the call will switch back to you. You won't hear much, it will stop ringing and then you might hear the breathing of the person who's waiting to be transferred.

Cold-calling the extension you want

Enter the extension you want.

Extensions

Asterisk PBX Telephone call-handling at Free Geek

Overview

These are assigned somewhat arbitrarily, but 3 and 5 are based on the IVR extension numbers for store and media, respectively.

• 1 David
• 2 Adam
• 3 John (externally store)
• 4 Ryan
• 5 Ifny (externally media)
• 6 Mike

Internal Extensions (1xx)

• 101 Hackery
• 102 Warehouse
• 103 Store
• 104 Mezzanine
• 105 Planet Ifny

External Extensions (2xx)

• 201 David
• 202 Adam
• 203 John
• 204 Ryan
• 205 Ifny

Cell Phones (3xx)

• 301 David
• 302 Adam
• 303 John
• 304 n/a
• 305 Ifny
• 306 Mike

Voice Mailboxes (5xx)

• 501 David Repa
• 502 Adam Scriven-Kim
• 503 John William
• 504 Ryan Yeske
• 505 Ifny Lachance
• 506 Mike McManus

Further Features

Direct Transfer

To transfer a call to another extension, without talking to the person receiving the call:

1. Hit "##"
2. Wait for the robot voiceprompt
3. Dial the appropriate extension,
4. You will hear a fast busy tone,
5. You can now hang up.

You needn't wait for the "transfer" prompt. Eg. "##101" in quick succession works.

If you dial an invalid extension, or wait too long, you will hear "I am sorry that is not a valid extension, please try again," and will be reconnected with the caller. You can check the local extension number and try again.

Accepting Call Waiting

Hit the "flash" button or press the switch-hook briefly to put a call on hold and take a "Calling Waiting" call.

Checking Voicemail

General mailbox

• Enter 6500
• You will hear "Password?" Enter the general password.

Individual Voicemail

• Enter '6' and then your voicemailbox number.
• You will hear "Password?" Enter your password.

As of Mar 19th the default VoiceMail menu structure can be found at: http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain [[1]]

To transfer a call directly into a location's mailbox or a person's mailbox, dial "#" then when you hear the prompt "transfer", hit "5", followed by the location's extension or person's extension/mailbox. You will then hear a fast-busy beep in your receiver. Hang up. (I'm not sure this works, need to test this (rcy)).

Phone IVR

IVR[[2]] = Interactive Voice Response, basically a phone menu system.

The robot lady.

(Follow the link to "read" our current Telephone Menu script)